Question 1

How quickly can you deliver and install a temporary rental ramp?

Accepted Answer

In most cases we can deliver and install within 24–48 hours of booking for locations in London and the surrounding area. For GTA, Hamilton, Kitchener-Waterloo, and other Ontario cities, typical lead time is 2–3 business days. For urgent medical situations (post-surgery hospital discharge, for example), call us directly — we do our best to accommodate same-day or next-day delivery for urgent cases.

Question 2

What's the difference between a temporary rental ramp and a portable ramp?

Accepted Answer

A portable ramp is a single-piece folding ramp you buy at a medical supply store — typically 4–8 feet long and meant for occasional vehicle access or small thresholds. Our temporary rental ramps are full modular aluminum systems identical to what we install permanently. They're built for the exact rise and run of your entrance, sit on level footings, include handrails, and are load-tested for daily safe use. They're also sized for power wheelchairs and scooters, which most portable ramps are not.

Question 3

How long does a permanent ramp installation take?

Accepted Answer

Most residential permanent installs are completed in a single day. A straightforward two-step front entrance with a landing and handrails typically takes 4–6 hours from arrival to cleanup. More complex installs — multiple levels, wider commercial platforms, existing structure modifications — may take 1–2 days. We'll give you an accurate timeline when we do your on-site consultation.

Question 4

Do I need a permit for a wheelchair ramp in Ontario?

Accepted Answer

It depends on the municipality and the scope of the project. Many residential ramp installations in Ontario are exempt from building permit requirements under the Ontario Building Code when the ramp meets certain size thresholds. Commercial properties and public buildings generally require permits to demonstrate AODA compliance. We can advise you on what applies to your specific situation and help with documentation — just ask during your consultation.

Question 5

What slope does a wheelchair ramp need to be?

Accepted Answer

The Ontario Building Code and AODA guidelines require a maximum slope of 1:12 for wheelchair ramps (one inch of rise for every twelve inches of run). For older adults and power wheelchair users, a gentler 1:16 or 1:20 slope is preferable where space allows. We design every ramp to meet or exceed the code requirements for your specific threshold height. We'll tell you exactly how much horizontal space is required before any work begins.

Question 6

What is your ramp made of?

Accepted Answer

Our ramps use heavy-gauge extruded aluminum decking with a raised non-slip tread pattern. The frame is welded aluminum with a powder-coat finish that resists corrosion, UV degradation, and road salt. Footings are either heavy-gauge aluminum ground plates or concrete-set posts depending on the slope and soil conditions. Our ramps do not rust, rot, or warp — they're designed specifically for Ontario's climate.

Question 7

Can you install a ramp on a rental property?

Accepted Answer

Yes. Under the Ontario Human Rights Code, landlords are generally required to accommodate tenants with disabilities, which can include allowing and facilitating ramp installation. We work with both tenants and landlords. For tenants, we can provide documentation for accommodation requests. For landlords who own multiple properties, we offer volume pricing on installations and can help bring a portfolio of units into compliance.

Question 8

How do you handle event accessibility?

Accepted Answer

For events, we start by reviewing your venue floor plan and any photos or a walk-through so we understand every point of access — main entrance, ceremony area, stage, vendor spaces, washrooms. We then propose a ramp configuration for each barrier, give you a quote, and coordinate delivery and setup for your event-day timeline. We can usually set up the morning of the event or the day before. After the event, we return to disassemble and remove all equipment.

Question 9

Do you serve all of Ontario?

Accepted Answer

Yes — we travel province-wide for larger projects and events. Our core service area includes London, Hamilton, Kitchener-Waterloo, the GTA (Toronto, Mississauga, Brampton), Burlington, Guelph, and Cambridge. For permanent installs and major events outside this area, we charge a travel fee that we'll include in your written quote. Call or email us with your location and project details and we'll tell you exactly what's involved.

Question 10

Are your ramps safe for power wheelchairs and heavy scooters?

Accepted Answer

Yes. Our modular aluminum ramp systems are load-rated well above the weight requirements for standard power wheelchairs and scooters. When you book a consultation, let us know the weight of the mobility device — we'll confirm the right configuration for your specific needs.

Question 11

What handrail options do you offer?

Accepted Answer

We install aluminum powder-coated handrails in graspable round profile, conforming to Ontario Building Code requirements. For residential installs we typically install one rail on the dominant-hand side going up; two rails are required for commercial and public buildings per AODA. Colour options include standard mill silver and powder-coat black or white. Custom colours are available on request.

Question 12

What happens if I need the rental ramp longer than expected?

Accepted Answer

Just call us. We extend rentals all the time — recovery takes longer than planned, a family visit turns into a longer stay, circumstances change. We bill by the period (daily, weekly, or monthly) so extending is straightforward. We'll update your rental agreement and adjust the invoice.

Question 13

Is my ramp covered under any warranty?

Accepted Answer

Yes. Our aluminum ramp hardware carries a manufacturer's structural warranty against defects. Our installation workmanship is guaranteed — if anything we installed fails or shifts due to our workmanship, we'll fix it at no cost. For rental ramps, we handle all maintenance and inspect the ramp when we pick it up.

Question 14

Can you build a ramp over an existing concrete stoop?

Accepted Answer

Almost always yes. Existing concrete stoops, landings, and stairs are the most common starting point for our installations. We design the ramp to use the existing landing as the top platform where possible, which reduces material cost and keeps the install clean. If the existing landing is too small, we can extend it with an aluminum platform that bolts to the existing structure.

Question 15

How do I get a quote?

Accepted Answer

The fastest way is to call us or fill out the quote form on this website. If it's a residential install, include the approximate rise (height of your threshold above grade) and a photo if you have one — we can often give you a preliminary range before the site visit. For commercial, event, or multi-site projects, we'll always do an on-site consultation before quoting.

Straight answers to common questions.

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